Guarantee
PETIQ 60 Day Money Back Satisfaction Guarantee
PETIQ stands behind its products and quality controls. If for any reason you or your pet is not satisfied with a PETIQ product that you purchased from one of our authorized sellers, we’ll gladly provide you with a replacement product or refund within 60 days of the date of purchase (the “Guarantee”). Please note that because PETIQ is unable to control the quality of our products sold by unauthorized sellers, the Guarantee is not available for products purchased from unauthorized sellers online or in-store. The Guarantee is also limited to the original, end-user purchaser.
How to Claim the Guarantee
To submit a Guarantee request, please contact PETIQ Product Customer Service at 1 (800) 224-7387 and follow the prompts provided. Please have information available regarding where, when, and from whom you purchased your product. Once our Customer Service team verifies your eligibility to claim the Guarantee, the team will provide you with details on how to email or mail in a proof of purchase (original receipt or invoice) and the physical UPC code of your PETIQ product. If you choose to send via mail, the proof of purchase must be postmarked within 60 days of purchase. Please note that you are responsible for costs incurred in mailing your proof of purchase and physical UPC code.
PETIQ Guarantee Guidelines
PETIQ reserves the right to verify information, to require a valid proof of purchase, and to deny Guarantee requests in its discretion if PETIQ determines that a customer is abusing the Guarantee or has engaged in fraud. If you have any questions regarding whether a seller is an authorized PETIQ seller, please contact PETIQ Product Customer Service at 1 (800) 224-7387. If you are shopping on Amazon, please note that the only authorized Amazon marketplace sellers are “Amazon.com” and “PETIQ”. PETIQ has not authorized any other online marketplace sellers on Amazon or other online marketplaces.
